Associations & Certifications
- KB-1 Dual Building Contractor License in Arizona
- CertifiedBest of Arizona2016, 2018, 2025, 2026
Two Decades of Doing the Right Thing
Russ Palmer started his restoration journey in 1994 with a carpet cleaning van and a curiosity about water damage science. By 1998, he had founded FloodPro and earned a reputation as one of the region’s leading experts in structural drying, pioneering a cutting-edge technique known as top-down drying. In 2005, that expertise became Titan Restoration of Arizona.
Since then, the company has grown to four locations across Mesa, Tucson, Flagstaff, and Prescott Valley, with over 78 team members and 50,000+ jobs completed. One of those jobs stands out above the rest: Titan handled one of the largest water losses in Arizona history when a monsoon storm flooded Talking Stick Resort and Casino, requiring the removal of 2 million gallons of water and nearly 25,000 hours of work to restore the property.
Our People
the Restoration Experts
Russ Palmer
CEO & Founder
Sami Erhart
Chief Operating Officer
Kaleb Threlkeld
Chief Marketing Officer
Heather Biggs
General Manager Mesa
Jose Collantes
General Manager Tucson
Jerry Booth
General Manager Northern AZ
Jake Vaughn
Mitigation Manager
Service That Puts You First
We know that property damage is overwhelming, and how a company treats you through the process matters just as much as the quality of the work. From the first call to the final walkthrough, our team communicates clearly, responds promptly, and works directly with your insurance company so you’re never left navigating it alone.
- Available 24/7, including nights, weekends, and holidays.
- Direct insurance billing and claim documentation are handled for you.
- Calls and emails are returned promptly, so you’re never left waiting.
- Background-checked, IICRC-certified technicians on every job.
- Free on-site assessment with upfront, honest pricing.
You deserve a team that respects your time and your property. That’s the standard our emergency restoration professionals hold themselves to on every job.
Arizona's Only Live Water Damage Restoration Training Facility
Most restoration companies certify their technicians with a written exam. Titan Restoration of Arizona floods a real house.
Since 2010, our dedicated Flood House training facility in Mesa, Arizona has been where every IICRC-certified Titan technician learns water damage restoration through live, hands-on structural flooding demonstrations, using professional-grade extraction and drying equipment on real building materials before they ever respond to a water damage job in Phoenix, Tucson, Flagstaff, or Prescott.
The Flood House is a 1,400 square foot residential property we purchased specifically for this purpose. We flood it. Our technicians dry it. They learn proper in-place drying techniques, professional water extraction methods, moisture detection using thermal imaging, and how to prevent mold growth during the structural drying process, all applied to a real flooded Arizona structure.
Live Water Extraction Training
Technicians practice multiple professional water extraction methods using industrial-grade equipment on real flooring, subfloor, and structural materials, the same conditions they encounter on water damage restoration jobs across Phoenix, Mesa, Tucson, Flagstaff, and Prescott.
In-Place Structural Drying Techniques
Titan’s foundational approach to water damage restoration is drying everything in place, carpet, padding, and drywall, whenever conditions allow. This restores Arizona properties faster, reduces disruption, and lowers overall water damage repair costs for homeowners and insurance carriers. The Flood House is where this technique is taught, practiced, and perfected by every technician on our team.
What Every Titan Technician Learns at the Flood House
- Live Water Extraction Training Technicians practice multiple professional water extraction methods using industrial-grade equipment on real flooring, subfloor, and structural materials, the same conditions they encounter on water damage restoration jobs across Phoenix, Mesa, Tucson, Flagstaff, and Prescott.
- In-Place Structural Drying Techniques Titan’s foundational approach to water damage restoration is drying everything in place, carpet, padding, and drywall, whenever conditions allow. This restores Arizona properties faster, reduces disruption, and lowers overall water damage repair costs for homeowners and insurance carriers. The Flood House is where this technique is taught, practiced, and perfected by every technician on our team.
- Moisture Detection and Thermal Imaging Technicians train on professional moisture meters and thermal imaging equipment to identify hidden moisture behind walls, under flooring, and above ceilings, the moisture that leads directly to mold growth when missed after a water loss.
- Drying Equipment Placement and Calibration Technicians learn how to calculate the correct number of air movers and commercial dehumidifiers for a given water loss, where to position them for maximum structural drying efficiency, and how to confirm the drying process is progressing correctly before closing out a job.
- Mold Prevention During Water Damage Restoration Every Titan technician is trained on the conditions that lead to mold growth during and after a water loss — and how proper structural drying technique, moisture monitoring, and timely water extraction prevent mold from developing in Arizona properties after a water damage event.
The Flood House also hosts a four-credit, Arizona Department of Insurance-approved continuing education course for insurance agents, adjusters, property managers, and facility engineers across Arizona, Course C07297: Water Damage Restoration Considerations, Provider #S16543. Taught free of charge by Titan founder Russ Palmer, one of Arizona’s most respected water loss experts, this hands-on course floods the Flood House live and walks attendees through real extraction, structural drying, and moisture testing from start to finish. There is no tuition. It is open to insurance professionals across Phoenix, Mesa, Tucson, Flagstaff, and Prescott.
When you call Titan Restoration of Arizona after a burst pipe, appliance failure, sewage backup, or monsoon flood, every technician who arrives at your property has trained here. That is a standard no water damage restoration competitor in Arizona matches.
With over 50,000 water damage restoration jobs completed, a KB-1 dual contractor license, and four locations serving Phoenix, Tucson, Flagstaff, and Prescott, Titan brings a level of preparation and expertise to every water damage job that starts right here, at the Flood House.
Full-Service Restoration for Homes and Businesses
Titan Restoration of Arizona is a licensed restoration contractor offering a complete range of damage restoration services for residential and commercial properties. From emergency water removal and structural drying to mold remediation, fire and smoke cleanup, biohazard services, asbestos abatement, and full reconstruction, our certified team is equipped to handle losses of any size.
We hold a KB-1 dual building contractor license in Arizona, which means we can take a job from initial mitigation all the way through the final rebuild without handing you off to a third party. Our Flood House training facility keeps our technicians sharp on the latest industry techniques, and our 3D virtual imaging technology gives commercial clients full visibility into a loss without needing to travel to the site.
Committed to the Communities We Call Home
With four locations across Arizona, we understand that every region has its own challenges. Mesa and Phoenix properties deal with monsoon flooding and extreme heat. Flagstaff faces snow loads, frozen pipes, and wildfire risks. Tucson contends with flash flooding through washes and aging structures. Prescott brings high-desert storms and forest-adjacent fire risk. Our local teams know these areas because they live and work in them, and that knowledge shows up on every job.
Frequently Asked Questions
Our team is available 24/7 and dispatches crews as soon as we receive your call. We understand that fast action limits damage and protects your insurance coverage, so we treat every emergency call with urgency.
Yes. We work directly with most insurance carriers, submit all necessary paperwork and documentation on your behalf, and can bill your insurance company directly for our services. We’ll help walk you through the claims process from start to finish.
Most properties take approximately 3 to 5 days to dry completely. Drying time depends on the extent of the damage, the type of building materials affected, humidity levels, and how quickly mitigation begins. We monitor moisture levels consistently throughout the process to ensure thorough drying.
Yes. We are an IICRC-certified firm and hold a KB-1 dual building contractor license in Arizona. Our technicians are background-checked and trained to handle water, fire, mold, biohazard, and reconstruction projects at both the residential and commercial levels.
Absolutely. We handle restoration for residential homeowners and commercial properties of all sizes, including multifamily housing, healthcare facilities, offices, retail spaces, and more. No job is too large; Titan has completed some of the biggest restoration projects in Arizona history.
Call us before contacting your insurance company if possible. Acting quickly helps limit the damage and strengthens your claim. Our team will assess the situation, document everything thoroughly, and guide you through the next steps, including working directly with your adjuster.
Yes. We use Benefect cleaning and disinfecting products, which are Green Seal and Eco Logo certified, biodegradable, and free of harsh chemicals. Our goal is to restore your property safely for your family, your employees, and the environment.
Arizona's Damage Restoration Experts Are Ready to Help
Don’t wait for the damage to get worse. Call now for 24/7 emergency restoration services across Arizona, quick and professional!