Russ Palmer

Owner / Founder


Russ Palmer began his entrepreneurial journey when he started a carpet cleaning business in 1994 out of a rusty, old white van. It was through this modest one-man show that he was first introduced to the water damage restoration industry. Second to his wife, he had found his true love.

While honing his carpet drying skills, Russ courted opportunities to learn the science of structural drying. The intrigue of moisture levels and the mystery of mold growth became infatuations for him.

By 1998, Russ was fully committed to the restoration industry, forming Floodpro. He quickly earned a stellar reputation becoming known as one of the region’s experts in a technique known as “top-down” drying.

As the industry itself grew with new techniques and technology, Russ remained at the top of his field. In 2005, Titan Restoration of Arizona was born in Mesa, Arizona, making Russ the proud parent of a full-service restoration company.


  • AZ Department of Insurance Continuing Education Instructor
  • AZ Department of Insurance Continuing Education Instructor 2
  • WY Department of Insurance Continuing Education Instructor
  • American Council for Accredited Certification (ACAC), Council-certified
  • Structural Green Risk Professional, GRP
  • IICRC Certified, Commercial Drying Specialist
  • IICRC Certified, Water Damage Restoration
  • IICRC Certified, Applied Structural Drying
  • IICRC Certified, Applied Microbial Remediation
  • IICRC Certified, Fire and Smoke Restoration
  • Lead Renovator
  • Mold Remediation Technician
  • Successful Subrogation I


Titan 911 Team

Sami Erhart

Chief Operating Officer
Kaleb Threlkeld

Kaleb Threlkeld

Director of Sales and Marketing
JD Dawson

Jimmy Dawson

Construction Manager

Nate Palmer

Estimating Manager

Jack Vaughn

Jake Vaughn

Mitigation Manager



Let us help you put your life back together