Depending on the amount of water involved and the extent of the flooding, each situation is different. Most properties take approximately 3-5 days to dry completely. A number of factors can make a difference in drying time including location, amount and duration of saturation, and the source of the water. Other factors include the type of building materials, weather conditions and humidity levels, and how quickly emergency services are started after the flood. The earlier drying can begin after a flood, the greater chance there is of preventing more costly repairs. We preform ongoing and consistent monitoring of moisture content readings to ensure the most effective and efficient drying procedures to get you back to preloss condition as quickly as possible.

We work directly with many insurance carriers and we can help walk you through the process of filing a claim. In most cases we can submit paperwork and documents to your insurance company and directly bill your insurance company for our services. Be prepared to supply any supporting materials for the claim, including your claim number, policy number, and insurance company information. We work with most insurance companies to cover the cost of our services. However, in the case that your claim isn’t covered by your insurance provider you will be responsible for all payments.

We will work directly with your insurance company throughout the claims process, and your payment is due when you receive a check from your insurance company. If you decide not to file a claim and self-pay instead, payment is due at the time of service.

Every restoration job is different in scope and severity. Depending on the type of work and duration of the project, it may be necessary to move out of your home temporarily. In the case of mild water damage, we do not require that residents move out during the drying process, however, there are several things to consider when deciding where to reside. Safety should always be your primary concern. Our equipment is as childproof as possible, but we request your supervision in making sure that children do not play with the equipment. Additionally, air movers and dehumidifiers will create some noise and make your property drafty for a few days. If you feel that this is too much of an inconvenience or poses risks to you, consider finding an alternate place to stay until we complete the restoration process.

No. Turning off the equipment not only slows the drying process down, but your insurance provider may not pay for extra days of drying due to the equipment being powered off. The faster an area can be dried, the greater the chances of limiting further damage and preventing the growth of mold.

We respond to emergencies 24/7 and dispatch our crews as soon as we get your call. We understand how important it is to act quickly in order to prevent further damage and we are proud of our quick response times.